How Can We Help?

Find answers to common questions about Remnant & Crown products, sizing, order processing, shipping, returns, and exchanges. Review the information below before contacting customer support for the fastest resolution.

1. What type of apparel does Remnant & Crown offer?

Remnant & Crown offers premium Scripture-inspired apparel created for believers who desire to wear their faith with purpose. Our collections include men’s and women’s tees, hoodies, sweatpants, hats, and other faith-centered apparel.

2. How do I choose the correct size?

Review the Find Your Fit size guide on the product page before ordering. Product measurements and fit may vary by garment style.

For the best comparison, measure a similar garment that fits you comfortably and compare those measurements with the size chart. Women’s slim-fit and V-neck styles may fit closer to the body; consider sizing up for a more relaxed fit.

3. When will my order be processed?

Orders are generally processed within [ 2 business days], excluding weekends and holidays.

During sales, product launches, holidays, or periods of high order volume, processing may take longer. You will receive a shipping confirmation email with tracking information once your order has been prepared for shipment.

4. Do you offer free shipping?

Yes. We offer:

FREE U.S. SHIPPING ON ORDERS $75+

The qualifying merchandise subtotal must reach $75 after discounts and before applicable taxes. The offer applies to eligible standard shipping destinations within the United States.

Expedited shipping, international shipping, and certain remote or restricted destinations may not qualify.

5. How long does shipping take?

Estimated delivery times begin after the order has been processed and transferred to the carrier.

Standard U.S. shipping generally takes approximately [ estimated 3–5 business days]. Carrier delays, weather, holidays, address issues, and other circumstances outside our control may affect delivery.

Shipping estimates are not guaranteed delivery dates.

6. How can I track my order?

Once your order ships, you will receive a confirmation email containing the tracking number and carrier information.

Tracking may take up to 24–48 hours to update after the shipping label is created. Customers are responsible for monitoring tracking updates and ensuring someone can receive the package when necessary.

7. Can I change or cancel my order?

Orders begin processing quickly, so changes and cancellations are not guaranteed.

Contact us as soon as possible with your order number. Once an order has entered production, fulfillment, or shipment preparation, we may be unable to change:

• The product or size
• The shipping address
• The payment method
• The order quantity
• The order itself

Customers are responsible for confirming all order details before completing checkout.

8. What is your return and exchange policy?

Eligible merchandise may be returned within 30 calendar days of the original purchase date for a size exchange or store credit.

Returned items must be:

• Unworn, unwashed, unused, and unaltered
• Free from stains, odors, makeup, deodorant, smoke, pet hair, or other signs of wear
• Returned with the original tags and packaging
• Accompanied by proof of purchase
• Approved in advance with a valid Return Merchandise Authorization number

We do not provide cash refunds for sizing errors, color preferences, change-of-mind purchases, or buyer’s remorse. Review our complete Return and Exchange Policy before submitting a request.

9. Who pays for return shipping?

The customer is responsible for return shipping and any shipping cost associated with an exchange unless the item was confirmed by Remnant & Crown to be damaged, defective, or incorrect.

Original shipping charges and expedited-delivery fees are nonrefundable. We strongly recommend using a trackable return-shipping service. Remnant & Crown is not responsible for returns that are lost, delayed, damaged, or delivered without verifiable tracking.

Do not mail merchandise back before receiving return authorization and instructions.

10. What should I do if my order arrives damaged, defective, or incorrect?

Inspect your order promptly after delivery. Contact us within 5 calendar days of confirmed delivery and provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label

Do not wear, wash, alter, repair, discard, or return the item before receiving instructions. After reviewing the claim, Remnant & Crown will determine the appropriate resolution, which may include a replacement, store credit, or another applicable remedy.